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Products sold through this website are non-returnable products. Sunraja Oil Industries is unable to cancel already processed orders, enroute for delivery or delivered. The amount debited from your account will be credited back to buyer’s account within 10 days. Sunraja oil industries offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the customers bank account.
Sunraja Oil Industries will take all efforts that buyers are ensured smooth and excellent service. If the buyers have any issues in processing the orders, they can write to us at consumerfeedback@sunraja.com.
To ensure transparency and quick resolution of any complaints, customers are required to provide a clear unboxing video taken on the same day of delivery. The video must show the package condition, unsealing process, and the product received. This video proof is mandatory for processing any refund, replacement, or complaint request. Without a valid unboxing video recorded on the delivery date, no refund or claim will be accepted under any circumstance.